Frequently asked Questions

Have some questions about National Geographic’s Ultimate Explorer center? Check our FAQ or contact a customer service representative at your local park location for help.

  • What makes National Geographic Ultimate Explorer center so special?

    The National Geographic Ultimate Explorer center located in Shenyang is the world’s first adventure home entertainment center. It is designed to encourage visitors to explore our planet and to connect with the world as it is with our families. Imagine a place where you can bring the best stories of nature to life. You and your family can fly, climb and dive with the world’s greatest explorers. Here, past adventures and new discoveries will create a new learning experience with each visit. Our mission is to use the rich content and profound knowledge of National Geographic to stimulate children’s interest, help them understand the challenges faced by the world, and their role in solving these problems. By setting up targeted local projects at each location, our education continues outside the entertainment center, allowing children to access the whole of nature outside the home.

  • How do I buy a ticket?

    Except purchase of tickets on-site, guests can also purchase tickets through OTA. It can also be purchased through the official Wechat or website of the National Geographic Ultimate Explorer Center. Your journey of exploration begins…

  • What methods of payment are accepted?

    You may use cash, union pay, alipay, wechat or with Visa / MasterCard.

  • Can I buy tickets on the day of my visit?

    Yes, but do note that tickets are subject to availability. Please check our Shenyang Center page for the park’s operating hours on the day of your visit.

  • Are tickets refundable?

    Unfortunately tickets are non-refundable once purchased.

  • Can I re-enter after leaving?

    No, your admission ticket is valid for a single entry into the park.

  • Are there age, height or weight restrictions for the attractions in the park?

    Yes, we have restriction on height, weight and/or health restrictions for various attractions. For specific information, please call customer service centre 024-82516116.

  • Who can enjoy a free ticket?

    Children under one meter or elderly over the age 65 with display of their identity card may enter the park for free with the purchase of minimum one paying guest.

  • Are there any discounted tickets?

    Yes. We offer discount for military with valid Military ID, seniors’ age between 60-65 with valid ID or Elderly Card and disabled with valid disability card only. Please note that you must show a valid Military ID, elderly ID or disability card at the Admission Desk at the time of your visit. Not valid with any other discount, including online tickets and combination tickets.

  • Is the centre suitable for visitors with disabilities/wheelchair users?

    Yes, we are fully accessible for visitors with disabilities and wheelchair users. We do not provide wheelchairs or strollers at our attraction, however guests are able to rent these from the shopping centre.

  • Can I bring my own food and drink into the attraction?

    Outside food and drink is not permitted in the Park, however bottled water and any food or beverages required for specific dietary needs are allowed.

  • Are there options for me if I would rather have a snack than sit down for a meal?

    Yes, our Signature restaurant Wilde Bistro offers both western and Chinese cuisine for explorers to recharge and interact with other explorers after their journey of exploration.

  • Where is National Geographic Ultimate Explorer Center Shenyang?

    NGUX is located in the second floor of K11 Art mall. By bus: taking 109、126、152、214、238、272、286、333、394, Hunhe Leifeng bus or tourism bus line 1 to west of Wu Li He park station

  • Are guided tours offered?

    We encourage families and explorers to interact together and begin their imaginations and creativity through a world of open play, and therefore visits are not guided. The typical visit takes 2-3 hours, but you are welcome to stay for as long as you wish within our opening hours.

  • What should I do if I feel unwell?

    Please approach any team member for assistance. First Aid is available within the park.

  • I have lost an item. What should I do?

    Please approach a team member at the location where you last left the item and ask for assistance. You can also visit the Guest Services counter to ask about your item(s). NGUX assume no responsibility for any lost, stolen or damaged articles.

  • What are the operating hours of NGUX?

    Please refer to the business hours on the official Wechat and website of NGUX since the business hours are subjected to change.

  • Is there any place suitable for family parties?

    We provide party rooms specially themed for our young explorers. Guests need to make an appointment via the website or contact our sales department at sales_nguxsy@k11.com for more information.

  • Do you have spaces to safely store belongings?

    Lockers are conveniently located at the entrance of the park, you can store your belongings in a locker and it is charge apply. For luggage storage, you may be stored your oversized luggage at the front desk.

  • Can I take photos or videos in the park?

    Photography and videography are permitted, but not while experiencing the attractions. Production cameras and drones are not allowed inside the park. For enquiries on photography please call 024-82516116.

  • Can I bring my pets to the park?

    Other than service animals for the visually impaired, no pets are allowed within the premises.

  • Is smoking allowed in the park?

    No, smoking is not allowed in the park.

  • Is there a nursing room in the park?

    Yes. Our Baby Centre is located inside the park.